REDUCE COSTS,
DESTRESS THE CREW &
INCREASE SPEED OF SERVICE

​Food On Demand takes a look at how Perfect Company’s game-design roots shaped Wingstop Smart Kitchen. The system is a customized version of Perfect’s KitchenPro® Suite. It replaced paper tickets with a highly visual kitchen display system that integrates with Wingstop’s AI-driven demand forecasting. Crews get real-time, step-by-step guidance for cooking, assembling and packaging every order.

 

Highlights:

• Game-inspired design. Perfect Company CEO Michael Wallace, a former game developer, cites Nintendo’s Cooking Mama and the arcade classic BurgerTime as influences.

• Simple by design. The interface shows crews only what they need for the task at hand. Team members learned the system in less than a full shift.

• Rollout at scale. After a 25-location pilot, Smart Kitchen reached all 2,500+ U.S. Wingstop restaurants in 10 months. That is the largest deployment of KitchenPro to date.

• Built for off-premises. Order-readiness tracking helps teams hand off orders to delivery drivers and guests quickly.

• What’s next. Perfect plans to gamify the experience further, with levels, performance feedback, rewards and achievements.

 

Wingstop’s Sarika Attal, VP of restaurant technology, corporate systems and enterprise architecture, also shares how close collaboration with franchisees helped the rollout go smoothly.